German Technical Support for software

Scope of Support
Listing Creation and Management: guiding merchants in creating and managing their special listings.
Listing Verification: supporting merchants into getting their special listings verified and activated.
● Review Management: guiding merchants in requests related to reviews coming from customers
(review removal requests, replying to customer reviews etc).
● Our Clients Search ranking: educating merchants on how our Clients Search ranking works.
● Listing Reinstatement: supporting merchants in getting their suspended or disabled special listings reinstated.

* Provide optimal advice regarding different queries of the business clients.
* Create a meaningful rapport with key decision makers in the marketing industry while troubleshooting the customer’s issue.
* Provide strategic campaign support to educate your clients.
* Achieve strong customer satisfaction with a focus on quality and results.
* Searching for the most accurate and effective solution to the problem stated.
* Being blended throughout the day on different channels.

Our Client Offers:
* Multicultural Working environment
* Competitive salary
* Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation)
* Production Bonus
* On-site canteen
* Great Benefits & Discounts (health, Greek language courses, etc.)
* Modern facilities and high technology devices and tools
* Casual dress code!
* Career Development Opportunities
* Our Client Program (summer camp for children, school stationary campaigns, etc.)
* Extra overtime pay
* In-House doctor and examination center
* Welcome event
* Employee Relations team to help new hires integrate in the Greek lifestyle and culture
* Employee Discount book with special employee offers and discounts