Italian CS B2B for Airline Company Athens

o At least 18 years of age
o Either college graduate of a 4 year or 2 year course or its equivalent, OR High School Graduate (K-12) with 6 months call center experience
o Good communication skills and computer navigation skills
o Experience working in the hospitality/travel/airline industry is a plus but not required
o Priority is for applicants with experience. Those without experience but have met the minimum qualifications can still be considered.
o Experience in sales/telemarketing is also a plus but not required
o Priority are for applicants with experience. Those without experience but have met the minimum qualifications can still be considered.
o Applicants should be Greece citizens or hold relevant residence status

Minimum Skills Required:
o Flexible to changes and has a sense of urgency
o Good time management skills
o Can work under pressure and can deliver set goals
o Confident in handling complex situation
o Conversant and able to convey messages
o Ability to effectively respond to customer needs
o Interpersonal skills required to work well with others
o Ability to follow directions
o Ability to use the desktop computer system
o Ability to navigate within web-based applications
o Able to type 35wpm at 100% accuracy or its equivalent net speed
o Ability to multitask
o Ability to learn at a fast pace
o Good comprehension and listening skills
o Good written English skills
o Local accent and minimal pronunciation slips are acceptable as long as grammar is okay

Others: Multilingual Agents
o Fluent Italian and English
o Has proficiency in English (All training and manuals will be in English, even for non-English markets. Agents need to be able to read and interpret the documents autonomously.)

Please email CV for immediate telephone interview: dc@headhuntinternational.com